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Case Manager 2.O

Digitized informed consent form

Patients are encouraged to read the personalized informed consent form they will sign in the presence of a physician at the clinic.

After watching the video, the patient can view, download and print personalized preparatory instructions.

Personalized preparatory instructions

Colonoscopy 

Using a personalized animated video, the Colonoscopy Patient Education Module provides patients scheduled to undergo the procedure with personalized preparatory instructions in a clear and friendly manner. The Module is highly versatile, and is useful in the outpatient, inpatient and community care settings. In the outpatient setting, the Module is associated with a 30% reduction in rates of inadequate bowel preparation.

Patient receives link to

mobile phone

Patients receive an SMS to their mobile phone with a link to a short medical background questionnaire. Based on the patient’s profile and responses to the questionnaire, the system creates a personalized animated video for the patient to watch.

System identifies and contacts unengaged patients

The platform monitors patient engagement and sends reminders to unengaged patients after 24 and 48 hours. Patients unresponsive to the last reminder are flagged for direct intervention by clinic staff.

Patient
Clinic 

Patient journey

Patient receives reminder at crucial preparatory junctures

Patients are reminded 96 and 48 hours ahead of the procedure to modify food intake in preparation for the procedure.

Administration module monitors patient engagement

An easy-to-use administration module monitors patient engagement. Unengaged patients are flagged for direct intervention by staff. The module provides reports in a number of formats.

Clinic staff create a new patient case and update the patient’s personal information (age, gender, and language preference), the type of bowel preparation solution prescribed, the date and time of the procedure, and the patient’s mobile phone number. Optionally, the clinic’s patient management system can be connected directly to the platform.

New patient case opened by clinic

System benefits

Reduces rates of inadequate bowel preparation by 30%

Reduces medical and administrative staff workloads

Increases patient satisfaction

One module,

three settings

Inpatient

Component of Internal Medicine Toolbox used by nurses at the Tel Aviv Medical Center

Outpatient​ 

Used by outpatient colonoscopy
coordinators at Tel Aviv Medical Center and Wolfson Medical Center to improve preparation adherence and decrease no-show rates​

Community​

Used by Meuhedet HMO to improve colonoscopy scheduling adherence rates among high-risk patients with positive FOBT (Fecal Occult Blood Test) results

״I was happy to see a variety of characters in the video, including one with dark skin in the background at the beginning. I really liked that.״

Patient, 70+

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״I was surprised by how easily I could access the video, even as a 78-year-old. It was clear, funny, fascinating, and informative, with impressive production quality. The video strengthened my knowledge and left a lasting impression.״

Patient, 70+

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